Ensuring the delivery of an electronically sent invoice depends on the sending method.
In Procountor Solo, invoices can be sent electronically in three different ways, and confirming the reception of the invoice varies depending on the method. The surest and most efficient way is to send an electronic invoice.
The best way to ensure the correct delivery of your invoice is to double check the electronic invoice address of the recipient. This is by far the most common reason for delivery problems. Sending an electronic invoice to the wrong address is similar to sending a paper invoice to the wrong address. In other words, please double check the electronic invoice address and the operator code before sending. The online service ensures that the electronic invoice is in the right format and corresponds to the currently effective Finvoice standard for you.
Electronic invoice: How do I know if the recipient has received my invoice?
If you do not receive an error message from us by e-mail after sending the e-invoice, it means your invoice has reached the recipient. In other words, if the invoice could not be forwarded to the recipient, we will notify you of the error by e-mail soon after the e-invoice was sent and provide you with instructions on what to do next. The most common reason for e-invoice sending errors is that the recipient’s electronic invoice address is incorrect.
In the case of an e-mail invoice, you can check yourself if the recipient has seen and opened the invoice. Open the invoice that you want to check and click "Show invoice events". This opens a view where you can see the status of the e-mail invoice.
Invoice in the print service
In the print service, the invoice is printed out, placed in an envelope and sent to the customer by mail by our partner.
Print service: When will the invoice arrive in my customer's mailbox?
The delivery time of invoices sent from the print service is approximately three (3) weekdays. The delivery time varies depending on the sending time. In busy times, for example, at the turn of the month and before long holidays, the delivery time may be longer. For this reason, please send your invoice on time.
How do I pay for the electronic invoices and invoices sent from the print service?
Electronic invoices and invoices sent via the print service are charged afterwards, in connection with the monthly service fee and in accordance withe the price list for additional services.
Is it possible to cancel a sent invoice?
No. When you have sent an invoice electronically, you cannot cancel it. So please make sure that all the information is correct before sending. However, if you make a mistake – which happens to everyone sometimes – you can refund the invoice and send a new one.