If the program encounters a disruption, you will find the latest information about it on this page.
New version of Procountor Key for Android users 7.3.2023
New version of Procountor Key has been released for Android users. The update fixes issues with confirming payments, app retrieving payments itself and payments missing all data. After the update, payments can be confirmed even without the missing data.
Customer service is currently busy 2.3.
Our customer service is currently extremely busy, and replies to service requests may take longer than usual. We are doing our best to process our backlog and will try to answer your messages as quickly as possible.
Thank you for your patience!
Some users are experiencing problems in the implementation of the Procountor Key application, February 1st, 2023
Some Solo users have encountered problems in the implementation of the Procountor Key application. The problem occurs on the login page, when selecting Manage Procountor Key devices and entering the username and password. After this a "login failed" message is displayed.
We are investigating the problem and are working to fix it as soon as possible. In the meantime, you can use the old Finago Key app to confirm payments. If you have already deleted the app, you can download it from your app store. You can log in to the app using your username and a one-time password. You can get a one-time password from our customer service if needed:
We are sorry for the inconvenience!